01
Application intake.
We take the family's info directly. Coordinator calls within one business day. No rental app for you to fill out.
For Case Managers · Partner Orgs · DCHA
Refer a family. Stay in the loop.
Send us your clients. We handle intake, voucher coordination, and move-in logistics. Milestone updates with full opt-out.
01Off your plate
What we take off your plate.
Three things you no longer have to do once a client is referred.
02
Voucher navigation.
Tenant-side DCHA paperwork, HAP packet, portability for vouchers from outside DC. Landlord runs HQS inspection directly.
03
Move-in coordination.
Utilities, lease signing, walk-through. We run the logistics so the family arrives ready.
Status Updates
What we tell you, and when.
Automatic updates at every milestone, or opt down to referral + move-in only.
- Referral received.
Within 1 business day, intake confirmed. - Matched to a unit.
Unit details and walk-through date with the landlord. - Walk-through completed.
Outcome logged. - Application + HAP packet submitted.
With landlord's expected HQS inspection date. - Inspection passed, HAP contract executed.
With expected move-in date. - Move-in complete.
Final summary plus any flags for case management.
Prefer fewer updates? Opt out of any step. Milestone-only (referral + move-in) works fine for high-volume caseloads.
02Referral packet
Everything you need to refer a family.
Overview, caseworker referral guide, and a plain-language FAQ for your client. All PDFs download instantly.
01
Overview One-Pager.
Who we are and how placement works — one page, designed for fast review by a director or supervisor.
Download PDF ↓02
Caseworker Referral Guide.
Step-by-step guide for routing a referral. What to gather before submission, what we do after.
Download PDF ↓03
Client-Facing FAQ.
Plain-language FAQ to hand to the family directly. Covers what to expect from first call to move-in.
Download PDF ↓04
Partnership Protocol.
Operating cadence for nonprofit and agency partners routing 5+ families per month. SLAs and escalation path.
Download PDF ↓05
DCHA Caseworker Flyer.
Two-page leave-behind for DCHA voucher caseworkers. Active pipeline + how we handle voucher tenants.
Download PDF ↓06
Need something else?
Custom referral packet, MOU template, or organization-specific intake form — email and we'll build it.
Request a custom doc →
Partner Organizations
For nonprofits & service agencies.
If your organization runs case management, transitional housing, or wraparound services — we're built as your placement partner. Single intake email, bulk outcome reporting, optional quarterly check-ins.
No MOU required to begin. We can formalize reporting cadence and data-sharing later.
Open a partner channel →
DCHA Caseworkers
For voucher caseworkers, directly.
If clients are struggling to find a landlord who'll accept their voucher, send them to us. Source-of-income neutrality is the standard, not a slogan.
We carry tenant-side HAP paperwork through execution. Portability vouchers (PG County, MD, VA) work — adds a few weeks.
Email a DCHA referral →
Ready to refer
Send your first referral.
Takes 5 minutes. Intake confirmed within one business day. Milestone updates until you tell us to stop.